Help Center
How can we help?
Find answers to common questions or reach out to our support team directly.
Email Support
Have a question, issue, or feedback? Send us an email and we'll get back to you.
Frequently Asked Questions
GlowMuse is an AI-powered beauty and confidence coaching app. It provides personalized daily missions, AI face analysis, transformation routines, an AI beauty coach, and emotional support — all tailored to your unique beauty goals and aesthetic preferences.
GlowMuse offers a free tier that includes a limited number of daily missions, face analyses, and AI interactions. GlowMuse Premium unlocks unlimited access to all features including unlimited AI coaching, face analysis, missions, emotional support, and weekly reports.
When you upload a selfie, our AI vision model analyzes your photo and provides scores across four categories: Skin Clarity, Facial Symmetry, Eye Area, and Skin Tone. You also receive personalized hair suggestions, color palette recommendations, improvement tips, and compliments. Scores are approximate AI assessments and should be viewed as guidance, not medical evaluations.
Your selfie images are stored locally on your device only. When you use the face analysis feature, your photo is sent to our AI provider for real-time processing, but it is not stored on any external server. We do not use your photos for marketing, training, or any purpose beyond providing your analysis results.
iOS: Go to Settings > your name > Subscriptions > GlowMuse > Cancel Subscription.
Android: Open Google Play Store > Menu > Subscriptions > GlowMuse > Cancel Subscription.
Cancellation takes effect at the end of your current billing period. You'll continue to have Premium access until then.
Android: Open Google Play Store > Menu > Subscriptions > GlowMuse > Cancel Subscription.
Cancellation takes effect at the end of your current billing period. You'll continue to have Premium access until then.
Open GlowMuse on your new device and go to Profile > Restore Purchases. Make sure you're signed in with the same Apple ID or Google account you used for the original purchase. If you experience any issues, contact us at [email protected].
Your Glow Score (0–100) is a composite metric based on three factors: Mission Completion (40%), Streak consistency (30%), and overall Consistency (30%). It reflects your commitment to your daily glow up routine — the more consistently you complete missions, the higher your score climbs.
Since all your data is stored locally on your device, uninstalling GlowMuse will permanently delete all your personal data including your profile, mission history, face analysis results, and progress. There is no cloud backup to worry about. If you have additional concerns, contact us at [email protected].
Refunds are handled by Apple (App Store) or Google (Play Store) according to their respective policies. To request a refund, visit reportaproblem.apple.com for iOS or the Google Play order history for Android. If you need assistance, email us at [email protected] and we'll help guide you through the process.